📜 Terms & Conditions
Welcome to Hotel Velisse. By accessing our website, booking accommodations, or using our services, you agree to these Terms & Conditions. Please read them carefully.
1. General Use
These Terms apply to all bookings, stays, use of facilities, participation in events, and access to our casino and resort services.
By using our website or staying at Hotel Velisse, you confirm that you are at least 18 years of age (or the legal age required in your jurisdiction).
We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised date.
2. Reservations & Check-In
Reservations are subject to availability and are confirmed only after payment or deposit as specified during booking.
Guests must present valid identification and booking confirmation upon check-in.
Check-in and check-out times may vary depending on your reservation type. Late check-out requests may incur additional charges.
3. Payments & Cancellations
We accept credit cards, debit cards, and other payment methods listed during the booking process.
Cancellations and modifications must follow the policy provided at the time of reservation. Certain bookings may be non-refundable.
Failure to arrive (no-show) will result in full booking charges unless stated otherwise.
4. Casino Access & Responsible Play
Access to casino facilities is restricted to guests of legal gambling age, in compliance with local regulations.
A valid government-issued ID may be required for entry.
We promote responsible gaming and encourage guests to set personal limits and seek support if gambling ceases to be a form of entertainment.
5. Guest Conduct
Guests are expected to respect resort property, staff, and fellow visitors.
Illegal, abusive, or disruptive behavior may result in immediate removal without refund.
Guests are responsible for any damage to property caused during their stay.
6. Facilities & Services
Access to certain amenities (such as pools, spa, restaurants, entertainment venues, or casino areas) may be subject to age restrictions, dress codes, or additional fees.
We reserve the right to close or modify facilities for maintenance, safety, or special events.
7. Liability & Disclaimers
Hotel Velisse is not responsible for loss, theft, or damage to personal belongings. Safes are provided in guest rooms for valuables.
We are not liable for interruptions to services caused by events beyond our control, including natural disasters, government regulations, or technical issues.
Participation in recreational or casino activities is at the guest’s own risk.
8. Privacy & Data Protection
Personal information collected during your booking or stay will be managed in accordance with our Privacy Policy.
By using our website or services, you consent to the processing of your data as described therein.
9. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
📧 Email: [email protected]